Aggravating factors
Scope
Whole application
Several workflows, large part of application
Single workflow
Single or small number of controls
A message or label or documentation
A styling or layout element, like a border
Severity
Damage or corruption of existing data
It does the wrong thing
It doesn't work at all
It is displayed wrong, confusing, misleading etc.
Cosmetic, typo
Urgency
Has PRI 1 support case
Regression in upcoming release
Has PRI 2 or lower support case
Affects new feature in upcoming release
Affects released version
Affects a branch
Spread
All users
A group of users (same department)
A type of users (only non-admins)
A single user
Mitigating factors
Probability
Every time
Most of the time
Usually
Sometimes
Not very often
Rarely
Precoditions
None
It needs to be configured a certain way
It needs to be configured in an unsupported or incorrect way
Workaround
None
Reload the page
Try again a few more times
[Re]Configure manually
Try again a few more times
Effort estimation
Dev
Years
Quarters
Months
Weeks
Days
Hours
Minutes
Test
Years
Quarters
Months
Weeks
Days
Hours
Minutes
Doc
Years
Quarters
Months
Weeks
Days
Hours
Minutes
Final score:
1.00